Page: FAQs

Brewing instructions are written on the front of every packet of loose leaf tea we send out and are also available to view on all tea blends (just search for your particular blend and see).

Our Brew Guide also has loads of great tips on how to make the perfect loose leaf brew.

Pretty much. If you really do still need one you can get one here.

Natural flavourings are basically natural flavouring preparations which have been derived from only natural ingredients as opposed to artificial flavours or nature-identical flavours, which are the chemical equivalent of natural flavourings but chemically synthesised rather than being extracted from natural source materials.

Please be aware that flavourings are not necessarily made from the ingredients that you would assume they are. For example, the natural almond flavour we use contains no actual nuts whatsoever! So, whilst you can describe the resulting flavour from the taste, when talking about a product with it in you wouldn't include it in the ingredient list. It's worth adding that none of our flavourings contain any allergens.

Our shipping costs are calculated based on our own packaging costs in addition to the couriers own shipping prices. Most UK orders are shipped using Royal Mail or DPD. Couriers on international orders vary.

Usually orders are fulfilled and shipped out within 1-2 days of them being placed. Order times do vary depending on your location in the world, but our best efforts have been made to include this information when you're selecting your postage at checkout. If this isn't the case, let us know here.

There can be occasional delays on orders for reasons beyond us and exclusive to the particular couriers. In the rare cases this does happen it usually has something to do with processing or collection issues and damaged labels. Hang tight for a couple of days and if your order still hasn't arrived then contact us here.

Unfortunately we're unable to make changes to your order once they have been placed (it makes it difficult to keep track of stock if we do and things are more easily lost and generally confused). That being said, if you have ordered something by mistake or even if you've just changed your mind, let us know as soon as you can; if the order hasn't been packed we may be able to make it right.

We want everyone to be happy with their tea. If you're unhappy with your order in anyway, if something is incomplete, damaged or anything then please reach out to us here.

Our full returns policy can be found here.

Yes! We currently ship worldwide, although this may not be reflected in the checkout options (this is for quite boring reasons; we have to input the costs of shipping to each country manually and we just haven't gotten to yours yet). If your country is not on the list of possible shipping options then you can contact us here.

In a rush? No problem! Yep, just get in touch with us before you place your order to check.

We are walk in only but we do take bookings for Afternoon Tea. You can make a reservation enquiry here.

We have access and space for wheelchairs. However, space is limited to the ground floor level, which can get very cosy so please bear this in mind when attending. There is also a small step at the entrance of our shop and our only toilet facilities are accessible from the shop exterior. If you have further concerns please contact us here.

We love dogs! If your dog is as well behaved as you are then we're happy to host them anytime.

We can cater to gluten free and dairy free for much of our menu, depending on availability. As the cost of many gluten free ingredients can be, on average, up to four times as expensive as non-gf ingredients there may be a small surcharge.

We handle the following allergens in our kitchen: milk, eggs, wheat, peanuts, nuts, soybean, mustard & sulphur dioxide. While we do our utmost to ensure cross contamination is avoided please note that all of the food is prepared in a very small space. Those with strong food allergies should take this into consideration before attending